shipping + returns
 

DESTINATION

SWITZERLAND

EUROPE*

USA & CANADA*

ASIA & OCEANA*

MIDDLE EAST & AFRICA*

CENTRAL & SOUTH AMERICA*

CHINA*

SHIPPING FEES Orders Under €400

Complimentary

€15

€15

€29

€39

€39

€60

SHIPPING FEES- Orders Over €400

Complimentary

Complimentary

Complimentary

Complimentary

Complimentary

Complimentary

Complimentary

DELIVERY TIMES

2-7 business days

6-10 business days

6-10 business days

6-10 business days

6-10 business days

6-10 business days

6-10 business days

ORDER PROCESSING
Orders are shipped via UPS or DHL usually within 2 work days of the receiving the payment unless otherwise indicated in each product’s description. Made-to-Order items are shipped after they are made..

DELIVERY TIMES
The delivery time within Switzerland should not exceed 2 working days. To other destinations please allow 6 to 10 business days.

CURRENCIES
Our website supports EUR currency.

ADDITIONAL SHIPPING DETAILS
We will ship orders to the address you indicate as long as it meets the address requirements at checkout. Upon delivery of your items to the carrier, you assume risk of loss as well as ownership of items purchased through the website, and you are responsible for filing any claims with the carrier for damaged and/or lost shipments. If you refuse delivery of your order, it will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.

INTERNATIONAL SHIPPING

  • Orders are usually packed and ready to ship in 1 to 4 business days unless otherwise indicated in each item’s description, especially Made-to-Order items.

  • Business days are Mondays through Fridays, excluding holidays.

  • International shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. We make every attempt to minimize the potential impact of customs delays.
    Due to shipping regulations, not all items can be shipped internationally.

DUTIES & TAXES

  • Our online store ships Worldwide with few exceptions. 

  • All prices are exclusive VAT.

  • *For orders outside of Switzerland any custom fees and important duties are the responsibility of the recipient. We advise you to contact the customs authorities of your respective destination country to verify applicable local taxes.

  • In the event that your order is undeliverable, or if you refuse delivery of your order, you will be responsible for payment of all duties and taxes. Shipping charges, duties and taxes are nonrefundable for undeliverable or refused shipments. Upon receipt of the refused delivery, a refund will be issued for the item(s) only.

  • If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes.

RETURNS 
You have the right to return items in their original condition (with the original tags included, unused and clean, odorless) within 14 days of receipt of the goods. Send us an email to start the process: info@ruevautier.com.