ordering
 

ORDER PROCESSING
Orders are shipped via UPS, DHL, or SWISS POST usually within 2 business days of receiving the payment (excluding personalized and pre order products or unless specified in a product’s description). During higher volume periods, orders may take 3-5 business days to process before they are shipped.

ADD, CHANGE, & REMOVE ITEMS
We are unable to make any changes to the items in your order after it has been placed.

ORDER CANCELATIONS
Orders that have not shipped can be cancelled Monday through Friday. Please contact us by email info@ruevautier.com to cancel your order.

PROMOTION CODES
Promotion codes can be applied at checkout.

APPLICABLE TAXES
For orders outside of Switzerland any custom fees and import duties are the responsibility of the recipient. We advise you to contact the customs authorities of your respective destination country to verify applicable local taxes